Returns & Refunds

We want every CozyFlorie order to feel comfortable from purchase through delivery. Our voluntary return period is 30 days after delivery, in addition to any mandatory consumer rights that apply to your purchase.

How to request a return

Email info@cozyflorie.com within 30 days after delivery. Include your order number and the product(s) you wish to return.
We will explain the next steps. You do not need our permission to exercise a statutory right of withdrawal.
Pack the goods securely, ideally with their accessories and original packaging, and send them to the address below. Keep your proof of postage.

Return address

CozyFlorie — Returns
Burgemeester van Veenlaan 435, Enschede, Netherlands

Contact us before sending your parcel so we can help identify your return correctly. The address above is for returns; it should not be interpreted as the dispatch location of your original order.

Return conditions

For our additional 30-day policy, return the product complete and in a condition consistent with reasonable inspection. You may examine it as you would in a physical shop. Where permitted by law, a reduction in value caused by handling beyond what was reasonably necessary may be deducted from the refund.

Any exceptions to the statutory right of withdrawal apply only where the law permits them and the relevant requirements have been met. A product is not automatically excluded simply because its packaging was opened.

Return shipping costs

For a voluntary change-of-mind return, you generally pay the direct cost of posting the item back. The price depends on the carrier, parcel dimensions and country of return. If your product is faulty, damaged or incorrect, contact us so we can arrange the remedy required by law without charging you for that remedy.

Refunds

Refunds are issued to the original payment method unless otherwise agreed.

For a valid statutory withdrawal, we reimburse all payments due under the applicable law within 14 days of receiving your withdrawal notice. We may wait until the goods are returned or you provide proof of return shipment, whichever happens first. Where required by law, the refund also includes the original basic delivery charge (our standard shipping is free).

For requests made solely under our voluntary 30-day return policy after the statutory withdrawal period, we aim to refund within 14 days after receiving and checking the returned item.

Statutory right of withdrawal

Customers covered by European consumer rules generally have the right to withdraw from an eligible online purchase without giving a reason within 14 days after receiving the goods. After informing us, you generally have another 14 days to send them back.

You can exercise this right by emailing info@cozyflorie.com with a clear statement that you wish to withdraw. You may use this simple optional format:

I hereby withdraw from my purchase of [product], order number [number], ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date].

Our additional 30-day return period does not replace or restrict statutory withdrawal rights or your rights when goods are defective or do not conform to the sales contract.